Shipping Policy – thesunshineshop
This Shipping Policy applies to all orders placed with thesunshineshop operated by Santushti Apparels Int.
1. Order Processing Time
All products are custom-made and printed on demand.
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays.
2. Shipping & Delivery Time
Once dispatched delivery usually takes:
3–7 business days across India
Delivery timelines may vary depending on:
Location
Courier partner delays
Unforeseen circumstances (weather strikes etc.)
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotional offers.
4. Order Tracking
Once your order is shipped you will receive:
Tracking ID via SMS / Email
You can track your order using the courier partner’s tracking system.
5. Incorrect Address / Delivery Issues
Customers must provide accurate shipping details.
We are not responsible for:
Delays or losses due to incorrect address
Failed delivery attempts
If the order is returned due to incorrect details re-shipping charges may apply.
6. Delayed or Lost Shipments
While we work with reliable courier partners delays can occur.
thesunshineshop is not liable for delays caused by third-party logistics.
In case of lost shipments we will:
Investigate with the courier partner
Provide a resolution based on the outcome
7. Damaged Package in Transit
If your package arrives visibly damaged:
Do not accept it if possible OR
Record a video while opening
Report the issue within 48 hours with proof.
Eligible cases will be covered under our Exchange Policy.
8. Partial Deliveries
In rare cases orders may be shipped in multiple packages.
You will be notified if this happens.
9. Contact Us
For shipping-related queries:
📍 Santushti Apparels Int
568/2 Paschim Puri
Near Madipur Police Station
- Delhi West Delhi – 110063 India